Refund Policy

We stand behind everything we sell. If for any reason you're not happy with your purchase, please tell us immediately. We offer a full 30-day money back guarantee for all online purchases.

If the product is faulty please contact us within 48 hours of receiving your order, we will refund your money or send you a new item free of charge – your choice.

If you purchased a wrong variation or we sent the wrong item, we'll swap it over, no questions asked.

To start the process, please send us an email with the following information:
• Your name and surname
• Your order number
• The issue (faulty product, wrong variation...)
• A few high-quality images of the issue (You can use your phone)
• A simple video of the issue (You can use your phone)
• What you'd like (exchange or refund)

You have 30 days from the date of purchase to issue the return request form. After 30 days from the date of your initial purchase, you will not be eligible to exchange or refund your item.

We are unable to cancel your order once it has been processed and shipped. If you want to cancel your order before it has been shipped, please contact us ASAP.

If you have any questions, please contact us at inbox@hypejoy.com